Are You a Reckless Communicator?

After months of selling a prospective client on your company’s excellent products and personalized service, you finally… FINALLY… seal the deal! You congratulate yourself for bringing them on board, and full speed ahead, you shift your focus to other leads. A year or two later, however, they call you for help with an issue that…

Will you Reject Me Already?

“You may not realize it when it happens, but a kick in the teeth may be the best thing in the world for you.” ~Walt Disney Among the most vivid memories stored in my brain’s what-doesn’t-kill-us-makes-us-stronger area is that day on the school bus in 7th grade. New to the neighborhood and school, I wanted…