“Every human being, of whatever origin, of whatever station, deserves respect. We must each respect others even as we respect ourselves.” — Ralph Waldo Emerson Without respect, relationships falter. Everyone wants and needs to feel respected, and yet, research from a worldwide poll of over 20,000 employees shows that 54% of people report they don’t…
From my window seat on a Coach bus bound for Chicago O’Hare Airport, I watched the bus driver hustling below to load passengers’ luggage in the berth, in an attempt to make up for arriving 30 minutes late. Tension permeated the air as aggravated riders worried about possible missed flights. As the driver rushed back…
As a professional speaker, I’m always stressing the value of mindful, genuine communication in building effective business relationships. So, it’s no wonder I get excited when I hear of companies ready to step outside their comfort zone to put this into practice. That’s especially true when corporate leaders show they’re willing to break out of…
Can you remember the last time you spent an hour with someone between the ages of 12 and 64, when neither of you checked your phone? Let’s face it—these days, media-free time is a rarity. In fact, according to research reported on Axios, we check our phones 50 times each day on average, with some…
Leaders unknowingly destroy trust, undermine productivity, increase employee stress, and decrease engagement through inconsistent behaviors and practices. Substitute the word “leader” for salesperson, administrator, teacher, coach or parent, and the statement still rings true. Recent research even suggests employees prefer a supervisor who consistently acts like a jerk rather than an unpredictable one who wavers between…
“Look at all the sugar in these cereals,” the shrunken, 85-year old man said aloud at my local CVS drugstore. As he reached for the Cheerios off the shelf, our eyes met. “I’m down to one teaspoon in my coffee, instead of three. Heck, during WWII I was happy if the coffee was even hot.”…