Line Leadership: Navigating Patience, Perspective, and Presence in the Workplace
As a leader, what can the often-frustrating experience of waiting in line teach us about patience, perspective, presence, and our own anxiety levels? In a delightful foray into the world of lines, Michael Blanding’s Harvard Business Review article, Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving? pulls back the…